WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.
HOW LONG IS PROCESSING, SHIPPING,AND HANDLING?
Processing takes 1-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 1 to 3 Business Days. Domestic Express Shipping is 1-3 Business days depending on your location. Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. International Shipping is 7-10 Business days depending on your location. All Packages Delivery is with USPS and FedEx for international orders. Business days are Monday-Friday WEEKENDS ARE NOT BUSINESS DAYS
WHEN WILL MY TRACKING NUMBER START TO UPDATE?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at help@soraw.shop.
CAN I MAKE CHANGES TO MY ORDER?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete. Your billing and shipping should match as well. If you fail to do so you will be under a verification process and must send the correct ID to match the payment card.