Luxe Tresses

PROCESSING, SHIPPING, AND HANDLING

PROCESSING takes 1-3 BUSINESS DAYS for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) EXPRESS SHIPPING ORDERS are 1-3 BUSINESS DAYS long. DOMESTIC EXPRESS SHIPPING is 1-3 BUSINESS DAYS depending on your location. DOMESTIC REGULAR FLAT RATE SHIPPING is 5-7 BUSINESS DAYS depending on your location. INTERNATIONAL SHIPPING is 7-10 BUSINESS DAYS depending on your location.

All packages delivery is with USPS and FedEx for international orders.

DIGITAL PRODUCTS are delivered SAME DAY, electronically to the email used on your order.

Business days are Monday-Friday. WEEKENDS ARE NOT BUSINESS DAYS.

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.

RETURNS AND EXCHANGES

If there’s an issue with an order we give you 24 HOURS and we can give store credit or a replacement with a return product that’s in the ORIGINAL packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@soraw.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at info@soraw.shop.

REFUNDS

THERE ARE ABSOLUTELY NO REFUNDS ALLOWED!

DIGITAL PRODUCTS AND INSTANT DOWNLOADS

All instant downloads, courses, and digital products are the intellectual property of SO RAW, AK AKADEMY, AND THE ASIA KENDRA BRAND, and are protected by copyright laws.

By purchasing a digital product or instant download, you acquire a limited, non-exclusive, non-transferable license to use the product for personal, non-commercial use. You do not gain ownership of the product.

You may not resell, redistribute, or transfer the digital product to third parties. Any unauthorized distribution or sharing of our digital products is a violation of our terms and subject to legal action.

Due to the nature of digital products and instant downloads, we do not offer refunds once a purchase is completed. It is your responsibility to ensure that you understand what you are purchasing and that it meets your needs before completing the transaction.